just say "NO!" to jack's carpet

We have been living in carpet/ tile hell since the 15th of this month. We ordered carpet and tile for our entire house sans the kitchen and dining room on July 3rd. Jack's Carpet called and said your tile will be installed on Friday the 15th and your carpet will be installed on Friday the 22nd. Well, Friday the 15th came and went with no tile installers at my door. They showed up Saturday the 16th with no tile but had our carpet. We weren't prepared for carpet installation so we went around the house packing boxes with our belongings so rooms could get carpeted. On the 16th they finished installing carpet (all but our master bedroom). They said they would be back Monday evening to finish the carpet in the master and start on the tile. They also said they would be finished with the tile Wednesday night. Well, Monday the 18th rolled around and I got a phone call at 4:30p that they would not be able to make it to our house because they were stuck at another job, "are you kidding me?". Okay, so they make it out to our house Tuesday, Wednesday, Thursday nights... still not finished.... they come out all day Friday... still not finished. He told me that he could come out Sunday at 10 am and finish up. Sunday rolls around and I get a phone call at 11:30a that his brakes went out and he needs to change them but assured me he would still come out and finish the job.... 3:30 pm comes and I call our sales associate and tell him we want someone to come on Friday the 29th and finish the job, send multiple people if necessary but this needs to be done Friday... "no problem" is what I get. 4:30p on Sunday I get a call from the tile guy (after he "fixed" his brakes) and he tells me his on his way... I told him to come pick up his tools... no work will be done on a Sunday night.

Today rolls around.... I get a phone call from my husband telling me that the new tile guy is there but he won't be able to finish the job today and will have to come out tomorrow.

All along we have made ourselves available to these people. Giving up our weekends and nights. Living with one bathroom because the other has a toilet sitting in the tub. I am beyond pissed off. Not once have we been offered a discount, all we have gotten is "we're so sorry" well sorry isn't working for us any more.

I will go around town and bad mouth Jack's Carpet to everyone I know. NEVER EVER USE this company. Oh, and I forgot to mention that when I called on Friday the 15th trying to find out where these guys were, I was lied to by their customer service hotline 4 different times... each time it was "they are on there way."

And that is all...